Pan European Insurance Binder Management Migration

Client Business Issue

A pan-European insurer, with multiple branches, had a binder contract business accounting for a significant proportion of its premium income, yet its delegated authorities provided bordereaux data in a variety of formats.

Every branch had unique binder management systems that not only recorded binder management information, but also cover holders, underwriter visits and financial reviews. As a consequence, they had no way of reporting on binder business across the group, as it was dis-jointed. This created divergent processes and data capture standards that restricted reporting capabilities and the alignment of client service standards. The narrow focus of such single-system reports allowed only a small piece of information to be seen at any one time. To realise the full potential of their information, the client needed to unify data across each of its branches systems.